Shipping policy

SHIPPING POLICY

Last Updated: 1/6/2026

SMASH ELEMENT SHIPPING POLICY

Thank you for shopping with Smash Element.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled after purchase. By placing an order with Smash Element, you agree to the terms outlined below.

1. ORDER PROCESSING

All orders are subject to review, verification, and acceptance.

Orders are typically processed within one (1) to three (3) business days after payment confirmation.

Orders are not processed on:

  • Sundays

  • Public holidays

  • Days when business operations are interrupted due to circumstances beyond our control

During product launches, promotions, holidays, or periods of high demand, processing times may be extended.

2. SHIPPING DESTINATIONS

Smash Element currently ships within Kenya and may offer international shipping to selected countries.

Available shipping locations may change at any time without notice.

We reserve the right to decline shipments to locations that are inaccessible, high-risk, restricted, or commercially impractical.

3. SHIPPING METHODS

Orders may be shipped using:

  • Courier services

  • Logistics providers

  • Parcel delivery companies

  • Pick-up stations

  • Local delivery partners

The shipping provider used may vary depending on the customer's location and order requirements.

Smash Element reserves the right to select the most appropriate shipping method.

4. DELIVERY ESTIMATES

Estimated delivery times are provided for convenience only.

Typical delivery timelines may include:

Location Estimated Delivery Time
Nairobi 1–3 Business Days
Major Towns 2–5 Business Days
Remote Areas 3–10 Business Days
International Orders Varies by Country

Delivery estimates are not guarantees.

Actual delivery times may vary due to:

  • Weather conditions

  • Traffic disruptions

  • Courier delays

  • Customs clearance

  • Public holidays

  • Security concerns

  • Force majeure events

5. SHIPPING FEES

Shipping charges are calculated at checkout unless otherwise stated.

Shipping fees may vary based on:

  • Delivery location

  • Package size

  • Package weight

  • Delivery method selected

  • Promotional offers

Shipping charges are non-refundable once an order has been dispatched.

6. ORDER TRACKING

Where available, customers will receive tracking information after dispatch.

Tracking availability depends on the shipping provider used.

Customers are responsible for monitoring shipment updates and ensuring availability to receive deliveries.

7. DELIVERY ADDRESS ACCURACY

Customers are solely responsible for providing accurate shipping information.

Smash Element shall not be liable for:

  • Incorrect addresses

  • Incomplete addresses

  • Failed deliveries caused by customer error

  • Additional delivery costs resulting from incorrect information

If a shipment must be resent due to customer error, additional shipping charges may apply.

8. FAILED DELIVERY ATTEMPTS

If a delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address details

  • Refusal to accept delivery

  • Failure to respond to courier communication

The package may be returned, held, or destroyed according to the courier's policies.

Additional delivery charges may apply for re-dispatch.

9. RISK OF LOSS AND TRANSFER OF RESPONSIBILITY

Ownership and risk of loss transfer to the customer upon successful delivery of the order to the shipping address provided.

For orders collected from designated pick-up locations, responsibility transfers once the parcel has been delivered to the collection point.

10. DELAYED SHIPMENTS

While Smash Element strives to meet estimated delivery timelines, delays may occur.

Smash Element shall not be liable for:

  • Courier delays

  • Customs delays

  • Logistics disruptions

  • Transportation failures

  • Acts of government

  • Natural disasters

  • Events beyond our reasonable control

Delivery delays do not automatically qualify an order for cancellation, refund, compensation, or chargeback.

11. LOST OR STOLEN PACKAGES

If tracking information indicates successful delivery, Smash Element shall not be responsible for:

  • Theft after delivery

  • Missing packages after delivery

  • Unauthorized receipt by third parties at the delivery location

Customers are encouraged to provide secure delivery locations.

Claims regarding lost shipments must be reported within seven (7) days of the expected delivery date.

12. INTERNATIONAL ORDERS

For international shipments:

Customers are solely responsible for:

  • Customs duties

  • Import taxes

  • Government fees

  • Clearance charges

  • Local regulatory requirements

Smash Element has no control over customs procedures and cannot guarantee delivery timelines for international shipments.

13. FORCE MAJEURE

Smash Element shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Strikes

  • Civil unrest

  • Government restrictions

  • Pandemics

  • Cyber incidents

  • Transportation disruptions

14. FRAUD PREVENTION

To protect customers and the business, Smash Element reserves the right to:

  • Verify order information

  • Request additional identification

  • Delay shipment pending verification

  • Cancel suspicious orders

Orders flagged for fraud prevention purposes may be delayed or rejected.

15. POLICY CHANGES

Smash Element reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on the website.

16. CONTACT INFORMATION

For shipping-related inquiries, please contact:

Smash Element

Email: info@smashelement.com

Phone: +254 115 296 693

Website: https://smashelement.com/ 

Address: Nairobi

By placing an order with Smash Element, you acknowledge that you have read, understood, and agreed to this Shipping Policy.